Energia Delivery & Installation Policy
1.1 We use a Service Provider to deliver our Products to you. We will endeavour to deliver your Products within the timeframes set out in the Product description.
1.2 If something happens which is outside of our control and affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the Products as soon as possible.
1.3 You will receive an SMS confirmation once the Products have shipped. On the morning of delivery day, the Service Provider will send you an SMS with details of your delivery.
1.4 You are responsible for the Products when delivery has taken place. In other words, the risk in the Product(s) passes to you when you take possession of the Products.
1.5 We will require a signature at the time of delivery of the Product(s). If the purchaser is not present a person over the age of 18 years of age with the authority of the purchaser must be available to accept the delivery. If we are unable to make the delivery of the Product(s) on the agreed date because there is nobody at home then we will leave a card confirming that we have attempted delivery. In this event the Products will be returned to our warehouse, and we will attempt to contact you to rearrange a delivery. We reserve the right to charge you a redelivery fee.
1.6 If you have purchased a Product which requires installation, you will be contacted directly following your purchase by one of our representatives to arrange a convenient time for installation.
1.7 For the avoidance of doubt, you are required to satisfy yourself at the time of your order that the Product you have ordered is compatible with your existing equipment ("Customer's Equipment").
1.8 Our representative shall attend at your premises ("Installer") to install the relevant Product(s). You acknowledge that it may be necessary for the Installer to make certain changes to the settings on the Customer's Equipment in order to integrate the Product(s).
1.9 Our Installer will attempt to contact you three times in order to arrange an installation date (Appointment”) with you. In the event that the Installer is unable to make contact with you an email will issue requesting you to arrange an Appointment directly with the Installer.
1.10 Appointments are based upon availability
1.11 In the event that you do not attend the Appointment the Installer will attempt to contact you by phone and will wait for a maximum of 15 minutes for you to attend. In the event that you do not attend within this time you will be charged a rescheduling fee of €30 when arranging your new Appointment.
1.12 If you have failed to attend an Appointment you will receive an email notification that you have missed your Appointment and you will then need to contact us to arrange a new Appointment when the rescheduling fee of €30 will be charged.
1.13 In respect of the installation you confirm and warrant that
1.13.1 you are the owner of the premises or otherwise have legal authority for the installation to be made in the premises and that you have obtained and maintain all necessary licences, permissions and consents for the installation;
1.13.2 you will provide the Installer with all access to the premises as may reasonably be required in connection with the installation, including immediate access in the event of an emergency;
1.13.3 you will provide us and the Installer with such accurate information as maybe reasonably required in order to install the Product (s);
1.13.4 you will ensure that the premises are prepared for the installation and that you will abide by all instructions and advice issued by us or the Installer with regard to the installation, including equipment and health and safety advice; and
1.13.5 you will ensure that a person over the age of 18 is in attendance throughout the Appointment.
You will indemnify and hold harmless both us and the Installer against all and any loss, damage, costs , expenses, charges, fees, claims or liability incurred by us or our Installer arising out of any breach of these warranties.
1.14 In the event that you are unable to comply with your obligations above or our ability to perform any of our obligations under this agreement is delayed by any act or omission by you the we shall
1.14.1 be entitled to suspend the installation;
1.14.2 may rely upon the non compliance, act or omission by you to relive our obligation to install the Products; and
1.14.3 we shall not be liable for any costs or losses directly or indirectly sustained by you arising from our failure or delay to perform our obligations to install Product (s)
1.15 The Installer will fit the Product (s) in line with the manufacture’s guidelines and may refuse to fit Products were the Customer’s Equipment is not compatible, is considered unsafe or additional works are required to ensure the safe operation of the Product (s)
1.16 The Installer will provide a brief demonstration of the Product (s).
1.17 For defects in respect of the Products please refer to the manufacturer's warranty.
Cancellation and Returns Policy
1.1 You can cancel your order within 14 days without giving any reason to us. The cancellation period will expire after 14 days from the day you receive the Confirmation Email.
1.2 If you wish to cancel your order you must give us clear written instructions that you wish to cancel your order by using the Customer Contact Form.
1.3 If you cancel your order before the Product(s) have been dispatched to you then we will refund to the card with which you made payment the amount of the price you have paid for the Product(s) together with any additional charges that you agreed to pay.
1.4 If you cancel your order after the Product(s) have been delivered to you because you have changed your mind it will be your responsibility to arrange the collection of the Product(s) by us from you without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. You cannot return the Product(s) to us yourself.
1.5 On the collection day you should receive an SMS confirming an estimated time the courier will collect your returned item(s).
1.6 We will refund to the card with which you made payment the amount of the price you paid for the Product(s)
1.7 The Product(s) or any accessories provided must be complete, unused, the security seal still intact, in the original packaging and in the same condition as when delivered. Any accessories provided must be returned with the Product(s). We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling by you.
1.8 If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) you must notify us promptly and arrange the collection of the Product(s) with us. You have thirty days to return the faulty Product(s) to us. We will examine the Product(s) and, provided there is no evidence of the Product being used contrary to manufacture’s recommendations and it has not been damaged by you, we will either issue you with a replacement of equal specification or we will process a collection and refund of the price paid for the Product(s) and any additional charges you agreed to pay at the time of purchase.
1.9 We cannot cancel your order if you are unable to provide us with proof of purchase.